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Customer Care


RETURNS & EXCHANGES

 

Returns or exchanges are accepted on full price items within 14 days of purchase. Items received outside this period will not be accepted. We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns timeframe. Please complete and enclose our Returns Form.

 

If you like the design, for minor sizing or fit issues we always recommend to take the garment to a tailor rather than spending on return shipping.

 

Items must be in original condition and must not have been worn, altered, damaged or washed. All tags must remain in place. The original invoice as proof of purchase must be provided.

 

Refunds are processed using the original payment method or for store credit, and do not include refund of postage costs. We do not refund initial shipping charges for items returned, other than for faulty items. If you believe your item is faulty, please contact hello@arisology.com prior to returning it. We cannot accept liability until items are received and have been confirmed as faulty.

 

Items we exchange will be resent at our cost. Your own return postage costs are not refundable. Please note, no refunds or exchanges are accepted on sale items unless garments are faulty or not as ordered. 

 

For all returns, please either use a courier company of your choice or mail the item back to us with tracking to:

 

Aris Returns - DIA Concierge
3 Darling Island Road
Pyrmont, NSW 2009
Australia

 

We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.

 

Aris is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number. Please retain proof of postage (receipt) until the return is processed.

 

Returns in person

Please note, we are unable to accept returns in person.

 

PRICES & CURRENCY

 

All prices shown throughout the Aris site are based off Australian Dollars (AUD) and are inclusive of Australian goods and services tax (GST). These product prices are set at the beginning of each style run. Prices do not include delivery costs.

 

Different currency options are refreshed twice a day and will change based on the market exchange rate at Xe.com. International orders may be subject to import duties and taxes based on the destination country's controls and regulations.

 

If you are a customer whose credit/debit card is not denominated in Australian dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

All orders are placed with Aris, which is an Australian entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

 

PAYMENT METHODS

 

We accept Visa, MasterCard, American Express, Diners, Delta, and Maestro credit and debit cards and Paypal. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

 

PRE-ORDER

 

Pre-Orders provide our customers the opportunity to secure merchandise prior to arrival online in their preferred size and colour. As merchandise is limited, this is advised to make certain your order is fulfilled.

 

Pre-Orders can be placed through our online store and require payment in full for merchandise. Delivery schedules are mentioned in the description of each product, however exact delivery dates cannot be guaranteed.

 

An email notification will be sent once dispatch of merchandise occurs.

 

SIZING & FIT GUIDE

 

SIZING CONVERSION

 

XS

S

M

L

XL

AUSTRALIA

6

8

10

12

14

UK

6

8

10

12

14

US

0

2-4

4-6

8

10

ITALY

38

40

42

44

46

FRANCE

34

38

40

42

44

JAPAN

5

7

9

11

13

RUSSIA

40

42

44

46

48

DENMARK

32

34

36

38

40

 

BODY MEASUREMENTS

 

XS

S

M

L

XL

BUST

81CM

86CM

91CM

96CM

101CM

WAIST

64CM

70CM

74CM

79CM

84CM

HIPS

88CM

94CM

100CM

105CM

110CM

 

Bust measurements: Measure the fullest part of your bust. Keep your arms down by your side.

 

Waist circumference: Measure the narrowest part of your natural waistline. You will find it above your navel and below your ribcage.

 

Hip circumference: Measure the fullest part of your natural hipline.

 

Size comparison


Compare the measurements of our items with your own to help you decide which size to buy.

 

Please note that all garments are designed to be worn differently, with some close to the body, and others as a relaxed fit. This information is noted in the product style notes.

 

If you are unsure of your size, please contact Aris via email at hello@arisology.com for assistance.

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